Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at marketing@vixxar.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at marketing@vixxar.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at marketing@vixxar.com
At Vixxar Cosmétiques, we prioritize your needs by formulating, packaging, and delivering the highest quality, holistic skincare products. We understand that when you choose to purchase from us, you want the best for your skin. Each product is carefully measured, mixed, and poured in small batches by our dedicated production team members. While we hope you love our skincare line, we recognize that everyone’s skin is unique.
We offer changes on any item within 14 days of delivery, excluding the original shipping fees. Products are only exchanged if the packaging is damaged. Products must not have been opened or used. The costs of returning the products shall be paid by the Buyer. To initiate a return, please contact us at marketing@vixxar.com and let us know how we can assist you. If you have any questions about whether our products are right for you, reach out to us for support and troubleshooting. We stand behind the effectiveness of our products and are committed to helping you get the most out of your VIXXAR Cosmétiques routine.
Our natural skincare approach differs from traditional methods, and we’ve received thousands of positive reviews from real customers who have seen significant results when other products failed. We look forward to working with you to achieve the best results for your skin.